Refund policy
Refund & Return Policy
We hope you love your Hello Loomi items, but if something isn’t quite right, we’re here to help.
📦 Returns
You may return eligible items within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unwashed, and in original condition.
- Items must be sent with original tags and packaging.
- Return must be shipped using a business delivery service (we can’t accept returns from parcel shops or pickup points).
- Return shipping costs are the responsibility of the customer.
Please email us at info@helloloomi.com with your order number to begin the return process.
📍 We recommend using a tracked service to ensure your return arrives safely.
🚫 Non-Returnable Items
We are unable to accept returns on:
- Final sale or clearance items
- Items from the Loved Again (preloved) collection
- Unsealed hygiene items (e.g., underwear, pacifiers)
- Personalized or custom items
💳 Refunds
Once your return is received and inspected, we’ll process your refund within 14 days.
Refunds are issued to your original payment method.
Shipping costs are non-refundable.
🛠️ Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
Send a photo and your order number to info@helloloomi.com, and we’ll sort it out right away.
Thank you for supporting our handmade workshops in Europe!